FAQs

About Lochwood House

Q: Where is Lochwood House located?
A: We are nestled on the tranquil shores of Loch Goil in the Scottish Highlands, surrounded by nature and wildlife. The exact address and directions will be shared after booking.

Q: Is Lochwood House dog friendly?
A: Yes! Well-behaved dogs are welcome. Please let us know in advance if you plan to bring a pet. We charge £12 per night per dog to cover additional cleaning

Q: What time is check-in and check-out?
A: Check-in is from 4:00pm and check-out is by 11:00am.

Q: Do you offer breakfast?
A: Yes, we offer a cooked breakfast between 8am and 10am. This must be booked in advance so if it’s not included in your rate, please contact us to book or let us know at check in

Q: Can I book the entire house?
A: Yes — we offer full-house rentals for groups, retreats, or special occasions. Please contact us directly for availability and pricing.

Bookings & Discounts

Q: How do I use a discount code?
A: If you're a member of The Lochwood Club, enter your discount code during the booking process on our website to get 10% off your first stay.

Q: What is your cancellation policy?
A: We offer free cancellation up to 14days before arrival. Cancellations within 14 days are non-refundable. For full terms, see our Booking Policy.

Q: How do I join The Lochwood Club?
A: Simply enter your email address on our website pop-up or sign-up form to join. You'll get a 10% discount code and exclusive offers.

❓ Still Have Questions?

If you don’t see your question here, feel free to contact us or message us via our Instagram page @lochwood_house.